FAQ

Do you have a coupon code? if so, you can apply the coupon code when checking out to get a discount on the price of the product. Just enter the code in the “Coupon code” field and apply. If the code doesn’t work, and you don’t get a message that the deal has expired, please contact Customer Service for assistance.

We will always endeavor to accommodate all cancellation requests received. However, we cannot guarantee that cancellation requests received after order has been fulfilled and shipped would be reversed.

Unfortunately you can only make changes before processing starts. After your order has been processed, we’re unfortunately unable to make any changes. Please always double-check the information entered for accuracy before placing an order.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution. Ensure this is done same day as the day on record that the package was received.

We stand solidly behind our brand and each of our products. Our goal is to ensure all our products exceed your expectations and deliver maximum satisfaction and value for your money.

 Kindly confirm the product on receipt for completeness, defect, or damage. If you have any problem(s) or are unhappy with your SGE game(s), please contact us within 7 (seven) days of receipt of the product via e-mail at customerservice@spahtackle.com. We shall endeavor to address the issue and provide best solutions. Please do not send your request via Facebook, Instagram, or other social media.

 We accept returns and/or offer exchanges for requests made within 7 days of receipt in their original packaging, with the following exceptions:

• Altered products
• Products damaged while in your custody

 Addendum:

1. The return window expires after 7 days of product delivery.
2. If your return is approved, we shall refund the price of the product(s) via the same method used in the purchase of the original order.
3. Shipping costs charges are taken by the courier company and are non-refundable.
4. The only acceptable means of communication for issues relating to orders is via e-mail to customerservice@spahtackle.com

The return shipping cost is the customer’s responsibility and this cost is determined by your local courier company. Please ensure you have your returns approved along with other return shipping details via our email customerservice@spahtackle.com before proceeding with this process.

To track your order, you may obtain your tracking ID by verifying your order completion email (Shipping details) or visit the Canada Post website and track your package with your tracking ID. Note that mail tracking is an added feature of mail delivery which may come at an added cost charged by the shipping company.

As soon as your order is prepared and packed, you will receive a tracking code by email. This is usually within few hours after confirmation of your payment. Note that mail tracking service is only available when you choose a shipping option that inlcudes tracking as provided by our courier company.

Our products can be bought online from any country in the world and the product(s) delivered to your preferred country-location via our courier partner company.  Note that all shipment is subject to the T&C of the courier company.